A cable worker’s act of kindness has gone viral after this exhausted mom of two wrote about the whole ordeal on Facebook. It all started with an ordinary call to upgrade the internet and help set up tv streaming. The mom, Jessica, explained that she was home alone with the kids, her husband was at work, and the cable tech Robert had walked into a complete mess. She was trying to clean house all while trying to meet the needs of her two year old and on top of that her 3 year old had been having a melt down all morning! She explained that her 3 year old who's name is sailor, was born with 2 rare birth defects and is blind..he had been crying all morning but when the cable tech Robert walked into the house..sailor ran up to him and put his arms out like he wanted to be held. So..with Jessicas permission..robert picked up 3 year old sailor and held him on & off for 45 mins while she folded laundry. She said “Robert could have walked in, rushed, and left but instead he saw a need greater than internet and met it. Thats beyond customer service..its humanity at its best. Robert deserves a raise, a promotion..something! He's an asset to your company and I will never forget his kindness!”